5 Ways to Open Communication
Communication is the key to any successful business. Without effective communication, you are failing and putting your team in “Reactive Mode”, as opposed to Proactive. Nobody enjoys dealing with angry customers and having to apologize for others mistakes. By having effective communication practices in place, you can prevent these problems from occurring by having proactive communication. Proactive communication addresses concerns before customers get angry and prevents mistakes. Every successful business has a successful team; and a successful team has effective communication skills. NO team has ever made it to the Super Bowl without having great communication. Bring your team to the “Super Bowl” by following these tips:
1.) Hold frequent, scheduled meetings. Say, Tuesdays at 2pm, or Fridays at 10am. Regardless of what time works, schedule it and stick to it. Hold people accountable for attending.
2.) Prepare for said meetings! Have an agenda, stick to the point and don’t waste everyone's time. To keep engagement high, have a quirky thing you do at each meeting that involves everybody. This can be recognizing people or good deeds, exciting upcoming news, a community involvement or celebrating successes.
3.) Have a weekly or monthly evening conference call. FreeConferenceCall.com offers a free account for conference calls. I personally utilize this to its potential! By scheduling a meeting at 7pm on Tuesdays, I can reach EVERYONE without taking too much of their personal time. I feel it’s too demanding to get 30 people that work 3 different shifts to meet in person once a week. They can call in from their couch, restaurant, kid's soccer practice, sitting in traffic, etc. I tend to keep the calls under 20 minutes, but these calls keep everyone in the loop regarding a recap of the past week and what is expected for the next week.
4.) Don’t ASSUME… hopefully by now you are aware of what “assuming" can lead to. Encourage your team to over communicate EVERYTHING! And copy everyone on emails that it MAY pertain to.
5.) Lastly, go back to the basics… Go back to the drawing board… a bulletin board! Have a bulletin board where everybody can see it that shares your expectations, goals, progress, feedback, social media reviews, successes, birthdays, upcoming events & deadlines, etc. But be sure to constantly update the information & encourage your team to contribute to it! Otherwise it just becomes wallpaper.
Now go schedule your first NETMA Meeting! Have fun and open your teams’ communication. You’ll begin to see results in your revenues and customer feedback quickly.
For speaking events or personalized on-site trainings visit www.NextGenHospitality.us or email Lindsay@nextgenhospitality.com for availability and prices.
Photo Credit: Unsplash.com
Lindsay has been leading the hospitality industry for 20+ years. She has worked in hotels ranging from full service to limited service to extended stay; and has held positions that include General Manager, Revenue Manager, Corporate Human Resources, Controller and more. Her passion is SERVICE and it shows! Her enthusiasm and energy is contagious!