What Makes a Leader “Successful”?
PASSION! Successful leaders are always passionate. They are positive, energetic, passionate and surround themselves with like people.
To be truly successful you must be passionate in your work. It has to bring out an energy that motivates and excites you! This “excitement” is what rubs off on others and gets you to the top.
So what is it that makes your heart sing? What makes your heart race and words want to spew out of your mouth with five million thoughts running through your head all at once? That’s where you’ll find your passion. This passion is what makes successful people.
A successful leader knows exactly what that passion is. This creates an energy in you that is glowing and contagious. It draws people to you and creates an environment of positivity.
Once you discover what drives you and SPARKS this passion, successful people find other passionate and successful people to collaborate with. My mentor once told me, “If you’re the smartest one in the room, you’re in the wrong room.” True Story. To evolve your knowledge and resources you need to reach out to other experts in your field and learn from them. The smartest people say they still have so much to learn. The most successful people credit those around them. These are the people to look for.
If you have found your passion and love what you do, pat yourself on the back and high fives all around! If you haven’t yet, go for it! Find that passionate person that draws your attention and run with them! You’ll find it amazing how strong energy is and how with a little inspiration anything can be done! (Just be aware of stalking laws!)
For more information, or to schedule Lindsay live, email Lindsay@nextgenhospitality.us
5 Ways to Open Communication
Communication is the key to any successful business. Without effective communication, you are failing and putting your team in “Reactive Mode”, as opposed to Proactive. Nobody enjoys dealing with angry customers and having to apologize for others mistakes. By having effective communication practices in place, you can prevent these problems from occurring by having proactive communication. Proactive communication addresses concerns before customers get angry and prevents mistakes. Every successful business has a successful team; and a successful team has effective communication skills. NO team has ever made it to the Super Bowl without having great communication. Bring your team to the “Super Bowl” by following these tips:
1.) Hold frequent, scheduled meetings. Say, Tuesdays at 2pm, or Fridays at 10am. Regardless of what time works, schedule it and stick to it. Hold people accountable for attending.
2.) Prepare for said meetings! Have an agenda, stick to the point and don’t waste everyone's time. To keep engagement high, have a quirky thing you do at each meeting that involves everybody. This can be recognizing people or good deeds, exciting upcoming news, a community involvement or celebrating successes.
3.) Have a weekly or monthly evening conference call. FreeConferenceCall.com offers a free account for conference calls. I personally utilize this to its potential! By scheduling a meeting at 7pm on Tuesdays, I can reach EVERYONE without taking too much of their personal time. I feel it’s too demanding to get 30 people that work 3 different shifts to meet in person once a week. They can call in from their couch, restaurant, kid's soccer practice, sitting in traffic, etc. I tend to keep the calls under 20 minutes, but these calls keep everyone in the loop regarding a recap of the past week and what is expected for the next week.
4.) Don’t ASSUME… hopefully by now you are aware of what “assuming" can lead to. Encourage your team to over communicate EVERYTHING! And copy everyone on emails that it MAY pertain to.
5.) Lastly, go back to the basics… Go back to the drawing board… a bulletin board! Have a bulletin board where everybody can see it that shares your expectations, goals, progress, feedback, social media reviews, successes, birthdays, upcoming events & deadlines, etc. But be sure to constantly update the information & encourage your team to contribute to it! Otherwise it just becomes wallpaper.
Now go schedule your first NETMA Meeting! Have fun and open your teams’ communication. You’ll begin to see results in your revenues and customer feedback quickly.
For speaking events or personalized on-site trainings visit www.NextGenHospitality.us or email Lindsay@nextgenhospitality.com for availability and prices.
Photo Credit: Unsplash.com
It's surely not an easy fly-by-night thing to become an award winning hotel. But by following the tips below, some extra dedication, passion and goals... it's possible.
First, and foremost, check your attitude. The attitude you have towards your job is going to be reflected in your team. A great leader has a positive attitude, is consistent with direction and knows how to motivate their team. You need to be able to roll up your sleeves when needed, provide training and feedback, and celebrate successes. There is always a great leader running an award winning hotel. As a manager you need to see yourself as your teams' "Coach, Cheerleader, and Nourisher of Champions." (Thank my dad for that line.)
Vital to success. You do not need employees that are just there for a paycheck. You need to instill an environment that has "team members" that have the same goals as you. That strive to be the best at what the do. That take pride in their work. And most importantly... feel respected and appreciated. So from time to time, take the time out to evaluate your team. Some may need training, some may need motivation, and some may need to simply find another job that suits them. I can't tell you how many times I have actually helped an employee find a new job that suits them better. Let's face it, hotels are not for everyone. Personally, I think you either love it or hate it.
Training & Tools
Is your team fully trained for their role? Do they have a perfect understanding of their job functions and the tools needed to perform them? Check on each of these for every single team member you have. You may be surprised of the responses.
Team Member Feedback
Tell your team about the awards you want to "earn". ("Winning" an award is definitely earned.) Get your team involved. What are their thoughts of how you can get there and what they feel is necessary to achieve it. Get the as involved and invested as possible.
Set & Communicate Goals
Continually update, provide feedback, broadcast and celebrate successes! This is HUGE! You can not ever reach a goal unless your team is aware of what your goal is. Post your guest surveys, social media reviews, star reports, revenue numbers, inspection scores, etc. weekly at minimum.
Talk to your regular guests. Share your goals with them. People love to give their opinions, actually use it to your advantage. Carefully review all social media and survey comments and look for trends you can easily address.
Ask for Help
There is no shame in having to ask for help to achieve a goal. This goes for professionally and personally. Speak to your bosses, brand managers, corporate office, social media groups, and other managers for tips and ideas on how to achieve your award winning status. Look up past winners of the said award and contact them for help. Or even goes as far as asking to shadow them for a few hours if possible. Talk to their team members as well! It takes a team to achieve in this business; what drives their success?
Lastly, don't take your eye off the ball... there are still going to be rough days, bad surveys and setbacks. Don't let it get you down! Look at every hiccup as either an opportunity to make someone a loyal customer or simply a training example.
Being the recipient of many global awards, I can tell you that the best part is celebrating it with your team! Be sure to have a big party! I'll be waiting for the invite!
Schedule your our personalized training today! www.nextgenhospitality.us
Lindsay has been leading the hospitality industry for 20+ years. She has worked in hotels ranging from full service to limited service to extended stay; and has held positions that include General Manager, Revenue Manager, Corporate Human Resources, Controller and more. Her passion is SERVICE and it shows! Her enthusiasm and energy is contagious!